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Thanks for shopping at Trouble Market.


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Address
                             
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
                             
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
                             
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
                             
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
                             
Change In Shipping Address
                             
If you have any request for change of shipping address, please email us at [email protected] within 12 hours upon your order submission.
                             
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Method
                   
We will be using either Poslaju & J&T Express as our courier

Shipping Cost
                   
The cost will be quoted once you entered your delivery address automatically from EasyParcel.                  
     
Shipping Time
                   
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
                   
Tracking Number
                   
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.
               
           

Returns
You have [30] calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Contact Us
If you have any questions on how to return your item to us, contact us on WhatsApp.

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